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Within the framework of the TRAINPOST distance-learning programme, which is based on a simpler and more user-friendly training approach, the Universal Postal Union (UPU) offers the participant trainees several important courses in the programme. One of them is dealing with «Express Mail Service (EMS)». This course is made up of seven modules.
Its aims is :
          (i) to provide officials working in post offices with knowledge and skills required for accepting, dispatching and delivering EMS items.
          (ii) to reinforce the knowledge of staff working in offices of exchange in the procedures relating to exchange of EMS.
          (iii) to equip the officials responsible for EMS with required skills to
                     a. improve quality of service in EMS
                     b. settle EMS accounts

NOTE  : The learner may choose the language in which to follow the courses (Arabic, English, French or Spanish), via the relevant home page.

 
 
 
  Introduction of the course
    - Course description
- Course content
- List of materials
  Module 1 : Acceptance of EMS items
    Section 1 : What is "EMS"?
Section 2 : Conditions of acceptance
Section 3 : Items prohibited in EMS
Section 4 : Filling up EMS Label E 1
Section 5 : Acceptance of time-certain items
Section 6 : EMS logo and unique identifier barcode
Section 7 : Check digit calculation
Section 8 : Insurance
Section 9 : Examination of EMS item for acceptance
Section 10 : Acceptance at counter
Section 11 : Dispatch of EMS items
  Module 2 : Dispatch of EMS items
    Section 1 : Exchange of mails
Section 2 : Dispatch of mails
          I. Sorting
          II. Making up of bags
          III. Transfer of mails
          IV. Routeing and transhipment
          V. Checking of mails
          VI. Customs control
  Module 3 : Delivery of EMS items
    Section 1 : Preparing EMS items for delivery
Section 2 : Action by delivery office and delivery agent
Section 3 : Completion of EMS label at delivery office
Section 4 : Delivery of time-certain items
Section 5 : Recovery of customs dues
Section 6 : Undeliverable and wrongly accepted EMS items
Section 7 : Report on a seized EMS item – CN 13
Section 8 : Computerised system for EMS operations – IPS 98
Section 9 : Delivery of damaged / rifled EMS items
Section 10 : Preparation of Damage report
  Module 4 : EMS Accounting
    Section 1 : Delivery payment system
Section 2 : EMS Accounting
Section 3 : Overview of EMS accounting mechanism
Section 4 : Completion of receptacle manifest CN 31
Section 5 : Preparation of CN 55 Statement of EMS items received monthly
Section 6 : Preparation of CN 56 Statement of EMS items received quarterly
Section 7 : Preparation of CN 61 EMS imbalance statement
Section 8 : Transmission, Reception and Acceptance of the account
Section 9 : Payment procedure
Section 10 : Time limits for preparation and settlement of accounts
  Module 5 : Quality of Service in EMS
    Section 1 : EMS Cooperative (www.ems.coop)
Section 2 : EMS Standards
Section 3 : Measurement of performance and EMS Report card
Section 4 : Performance expected levels
Section 5 : EMS Performance Award
Section 6 : EMS Pay-for-performance plan
  Module 6 : Customer care   
    Section 1 : What is customer care
Section 2 : EMS customer/product requirements
Section 3 : EMS Cooperative
Section 4 : EMS operations pipeline and track and trace
Section 5 : EMS claims and inquiries procedures
Section 6 : EMS types inquiries
Section 7 : Workflow concept
Section 8 : Rugby - GlobalCSS quality principles and philosophy
Section 9 : EMS customer service standards and performance measurements
Section 10 : EMS point of finalization and liability
  Module 7 : Pay-for-performance
   

Section 1 : Definition of the Pay-for-performance plan and its objectives
Section 2 : Requirements to join the pay-for-performance plan
Section 3 : Implementation of the pay-for-performance plan
Section 4 : Validation of delivery standards
Section 5 : Calculation of EMS inter-operator payments in the pay-for-performance plan
Section 6 : Accounting procedures in the pay-for-performance plan
Section 7 : Diagnostic flat files
Section 8 : Application of Force Majeure in the pay-for-performance plan

 

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