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Within the framework of the TRAINPOST distance-learning programme, which is based on a simpler and more user-friendly training approach, the Universal Postal Union (UPU) offers the participant trainees, in Quality/Security training field, several important courses in the programme. One of them is dealing with «Quality of service new approach ». This course is made up of ten modules.

General Aims:
         
i.To make UPU’s Regional Project Managers, the Country Project Managers, the Deputy Country Project Managers, the Support Team of each of the Participating Designated Operators and other related officers under the UPU’s new Approach to Field Support for improving the quality of the international postal service, aware of the quality of service issues in international mail, namely of quality management, quality testing and quality standards.
          ii. To provide officials responsible for international postal service quality with supplementary professional knowledge.
        iii. To reinforce the exchange of views and experience relating to the problems encountered in the countries involved in the regional project in the fields of quality management.

Target Population :

UPU’s Regional Project Managers, the Country Project Managers, the Deputy Country Project Managers, the Support Team of each of the Participating Designated Operators and other related officers under the UPU’s new Approach to Field Support for improving the quality of the international postal service.

Duration of the course :

40 hours.

 NOTE : 
The learner may choose the language in which to follow the courses (Arabic, English, French or Spanish), via the relevant home page.
 
  Introduction of the course
     
  Module 1 : UPU’s New Approach to Field Support – An Introduction
     
  Module 2 : Quality Issues in International Mail
     
  Module 3 : UPU Continuous Testing
     
  Module 4 : UPU Quality Certification
     
  Module 5 : Quality of Service Fund (QSF)
     
  Module 6 : International Parcels in UPU’s New Approach to Field Support
     
  Module 7 : International EMS in UPU’s New Approach to Field Support
     
  Module 8 : Issues in Postal Security
     
  Module 9 : Customs Issues in International Mail
     
  Module 10 : Postcode and Addressing Systems
     
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